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Membership

Membership
Explore nature
Make memories
Be amazed

Become a Member Today

Unlimited admission, endless memories.

When you become a Cook Museum Member, you play a key role in the Museum's day-to-day success. Explore the Museum with unlimited free general admission, Members-Only events, and special discounts all year long!

Benefits

Unlimited free general admission for a year

with the redemption of free timed-entry tickets. The number permitted per day is determined by your Membership level.

25% Discount for additional general admission timed-entry tickets for guests
$30 off Birthday Party Packages
10% Discount at Nature’s Table
10% Discount at the Museum Store
Invitations to exclusive Member-only opportunities

Membership Options

More Information

  • For Membership, 15 years old or older is considered an "Adult." 
  • For Membership, 3-14 years old is considered a "Child." 
  • 2 & Under do not need to be covered by the Membership total as they are free, but they will still need a timed-entry ticket to visit.
  • Membership cards will be provided for each named adult on the Membership. Membership cards will be available for pick up on your first visit to the Museum.
  • You can access timed-entry tickets online before you receive your cards, using the customer lookup.
  • Memberships are valid for one year
  • A Membership pays for itself in just 2 to 3 visits!

If you have questions about which Membership level is right for you or if your question is not answered in the FAQs below, contact us at membership@cookmuseum.org or 256-351-4515.

Membership Policy

  • Memberships are non-refundable, non-transferable, and valid only for the adult(s) listed on the Membership.  
  • Memberships cannot be used for group visits.
  • One named adult must be present at the time of admission for all Membership levels.
  • The Cook Museum of Natural Science reserves the right to change its benefits structure at any time.

Can I still buy a Charter Membership?

  • Charter Memberships are no longer available for purchase.
  • Charter Memberships were a special limited time opportunity to be a part of the founding community of supporters.

What do I need to know about online membership purchases?

  • When purchasing Memberships online, you will be asked for the name and contact information for the primary named adult on the Membership. 
  • You can add the 2nd and 3rd named adults on your first visit to the Cook Museum when you collect your Membership cards or by contacting the Membership Department at membership@cookmuseum.org or 256-351-4515.

How do I log into or change my password on my Member account?

  • All named adults on a Membership will share the same login credentials using the email that was provided when the Membership was created.
  • To login:
    •  Start with a new browser – close out of any existing browser and reopen a fresh window (Chrome and Firefox are recommended); Go to cookmuseum.org.
    • Go to the top righthand corner and select “Member Login.” Enter the email used when purchasing the Membership, and it will prompt you to enter your password.  To update your password, click on “Edit”, change your password and click on “Save”.
  • To create a password:
    • When it asks you to enter your password, click “Forgot guest password”.
    • Click on “Reset My Password”. This will send a temporary password to your email.
    • Click on the “click here” in green and it will take you back to the Customer Lookup page.
    • Enter your email and click "Lookup Guest".
    • Enter the temporary password and click “Sign In”. This will bring you to your personal information.
    • To update your password, click on “Edit”, change your password and click on “Save”.
    • Once you have logged in, you will see a screen with your account information.

How do I redeem Member tickets online?

  • Start with a new browser – close out of any existing browser and reopen a fresh window (Chrome and Firefox are recommended); Go to cookmuseum.org.
  • Go to the top righthand corner and select “Member Login.” Enter the email used when purchasing the Membership, and it will prompt you to enter your password.  To update your password, click on “Edit”, change your password and click on “Save”.
  • To create a password:
    • When it asks you to enter your password, click “Forgot guest password”.
    • Click on “Reset My Password”. This will send a temporary password to your email.
    • Click on the “click here” in green and it will take you back to the Customer Lookup page.
    • Enter your email and click "Lookup Guest".
    • Enter the temporary password and click “Sign In”. This will bring you to your personal information.
    • To update your password, click on “Edit”, change your password and click on “Save”.
    • Once you have logged in, you will see a screen with your account information.
  • Now select “Continue Shopping” at the top of the page
  • This will take you to the page where you can choose the date and time of your Timed-entry Tickets to redeem to visit the Museum.
  • Select your date and time
  • If "Qty Rem" is 0, then there are no remaining timed-entry tickets for that time slot.
  • Under the heading, "Member Timed-Entry Tickets", select your Member timed-entry tickets.
  • If bringing guests above your Membership level, select their tickets from under the heading, "Timed-Entry Tickets."
  • Once you have made your selections, click "Add to Cart" and then "Proceed to Checkout."
  • Then scroll down and click "Place Your Order." You should only need to add payment information if you are adding tickets above what your Membership covers.
  • You will need a printed version of your digital timed-entry tickets or have it pulled up on a mobile device to be scanned.

Can I apply general admission timed-entry tickets toward a membership?

  • Yes. On the day of your visit, you can apply the purchase of your timed-entry tickets toward a Membership.
  • Receipts cannot be combined or used toward multiple Membership options.
  • Vouchers and group rates are not applicable. Other restrictions may apply.

Is there a restriction on who can be the 2nd or 3rd named adult on the membership?

  • A named adult must be 15 years of age or older.
  • The co-owners of a Membership are not required to reside at the same address; however, only one address will receive our mailings and e-mails.

How long does my membership last?

  • Memberships are valid for 1 year from the date of purchase, expiring on the last day of the month of purchase.
  • Membership must be renewed annually if the member wishes to retain their benefits.
  • Timed-entry tickets redeemed in advance must be used in conjunction with a valid membership on the date of entry.

How do I get my membership cards?

  • Membership cards are only given to the named adults.
  • Children 14 years of age and under must be accompanied by an adult, so they do not need a separate card.
  • You can still reserve your timed-entry tickets online before you receive your cards.

How often can I use my membership?

  • Your Membership can be used for any general admission timed-entry tickets within the capacity limits of your Membership level, subject to ticketing availability.
  • The redemption of timed-entry tickets is required to visit the exhibits.

Who can I bring to the museum on my membership?

  • For Just for Two Membership levels and higher, if one named adult is unable to visit the Museum, you may bring a guest with you in their place; only one named member must be present at the time of visit.
  • You may bring a child in place of a named adult, but you cannot bring an adult in place of a child.

Can I lend my membership card to a friend or family member?

  • Membership cards are non-transferrable and may only be used by the person(s) on the Membership.
  • A valid photo ID may be required when using your Membership card.
  • A childcare provider can only use the Membership if they are a named adult on the Membership or if they accompany a named adult within the capacity limits of the Membership level.

Can I bring more guests than my membership provides for?

  • Additional general admission timed-entry tickets for guests may be purchased at a discounted rate of 25%.
  • Please visit the Guest Services Desk to purchase guest tickets or order them in advance online.

Is my membership valid on group reservations?

  • Memberships are not valid on group reservations.

How do I use my timed-entry tickets redeemed online?

  • Once you have reserved a timed-entry ticket online, either print off a copy of your tickets at home or be prepared to present your electronic ticket on a mobile device. The Museum will not hold tickets for on‑site pickup.
  • At your designated time, proceed directly to the Exhibit Entrance to have your timed-entry ticket scanned; there is no need to stop at the Guest Services Desk, if you have your tickets.

Do I need to bring my membership card with me when I visit?

  • We recommend that you bring your Membership card with you when visiting the Museum.
  • If you have arrived without your card, we can look up your Membership information; a valid photo ID may be required.

If timed-entry tickets are sold out, are there additional tickets for members?

  • When timed-entry tickets are sold out online and onsite, they are sold out for both Members and the general public.
  • Timed-entry tickets are on a first-come-first-serve basis for the general public as well as Members. We cannot guarantee that they will be available for you as they are not reserved specifically for members.
  • Reserving your timed-entry tickets before visiting the Museum is the only way to guarantee entry into the exhibits.

What if I miss my scheduled timed-entry time?

  • If you are late for your ticket time, your ability to enter will be determined by the existing visitor capacity.
  • To avoid being late for your entry time, please plan to arrive at the museum 15 minutes early so you can be in line at your scheduled time.

Can I upgrade to a higher membership level after I’ve purchased a membership?

  • Yes, you are always welcome to upgrade your Membership at any time.

How do I update my contact information?

My wallet was stolen! Can someone else use my membership?

  • Call or email the Membership Department at 256-351-4515 or membership@cookmuseum.org to report your missing card.
  • Membership cards reported lost or stolen are deactivated; there is a $5 fee to cover the cost of the replacement cards.

Can I use my cook museum membership for admission to other museums?

  • Currently, the Cook Museum is not a part of any reciprocal programs.