The security and safety of the Cook Museum of Natural Science’s (CMNS) guests, volunteers, employees, live animals, collections, and exhibits are of the highest importance. CMNS has adopted and will enforce rules and regulations that may be necessary and appropriate to provide a safe and secure environment.
CMNS may amend, modify, or withdraw any of their rules and regulations at any time if the organization deems it is in its best interest to do so. As a private institution, CMNS may exercise the foregoing rights at any time without notice and without explanation.
The following rules and regulations are deemed necessary to ensure the orderly and safe operation of CMNS Property.
The guest ticket is good for one (1) general admission timed entry to the galleries of CMNS. In buying ticket(s) from CMNS, the guest understands and agrees to the following:
Access to administrative facilities or other restricted areas (such as collections and animal care rooms) is limited to authorized CMNS staff only. Access to education programing classrooms and event space is restricted to guests registered for programs or events. CMNS reserves the right to limit access to any of its public facilities and guest areas as it deems fit. CMNS reserves the right to limit, on an as-needed basis, the length of time guests can spend on its property. CMNS reserves the right to close any or all its public spaces due to severe weather or other causes, as needed, and without advanced notice. In the event of circumstances that require an early closing of the museum, a non-cash voucher or CMNS gift card will be granted to guests to be used toward a future admission ticket.
Trespassing, entering, or remaining in or upon CMNS property not open to the public, except with the express consent of CMNS staff, is prohibited. This includes outdoor patio, sidewalks, and courtyard. Any access onto or within any adjacent area under construction or closed to the public is also prohibited.
CMNS guests may leave umbrellas at the front entrance. Any item left must be retrieved no later than fifteen (15) minutes prior to the closing of the museum. Unattended bags or belongings found anywhere on CMNS property will be subject to search and removal by CMNS Security Staff. CMNS is not responsible for unattended bags or belongings. Unclaimed items will be subject to disposal at the discretion of CMNS.
Access to public restrooms inside CMNS is intended for CMNS visitors only.
Restroom access for non-CMNS ticket holders in extenuating situations may be granted at the sole discretion of CMNS Security Staff. In such cases, the guest must enter through the main public entrance on 4th Street and may use the restroom area located in the lower lobby by Guest Services.
Guests are welcome to leave the museum and re-enter for any reason within the same day of their visit. All guests wishing to re-enter must have their hand stamped by a Guest Services or Retail Store associate on their way out. Upon re-entry, these guests may bypass the Guest Services ticket desk and proceed directly to the entry station to gain entrance to the galleries again. To gain re-entry, the guest must show the original ticket and hand stamp.
While on CMNS property, guests shall comply with all official posted signs and regulations.
Violating the directive of or preventing the execution of duties by CMNS staff in any capacity is prohibited.
Threatening, resisting, intimidating, or intentionally interfering with CMNS staff is prohibited.
Failure to obey a directive to leave CMNS property, or to re-enter CMNS property after being removed, is prohibited and could result in engagement of CMNS security or local law enforcement services.
CMNS does not permit any unauthorized individual or group of individuals to gather, conduct, or sell paid tours inside of the museum.
Groups who have paid their museum admission fee may conduct tours for members of their group. These tours must adhere to, and are subject to, all other CMNS guidelines.
CMNS does not sanction the content or accuracy of any information provided on any tour that is not conducted by a CMNS gallery explainer.
CMNS has several parking options from which guests can choose. SEE PARKING MAP
All persons suffering bodily injury on CMNS property, or having knowledge of damage to CMNS property, are required to report the occurrence(s) to CMNS staff immediately following the incident. Providing a false report to CMNS staff is prohibited.
Dismissal from CMNS is warranted upon CMNS’s Staff’s determination that a guest has engaged in disorderly or prohibited conduct. Disorderly conduct may include, but is not limited to, any of the following prohibited acts by guests occurring anywhere on CMNS Property:
All guests and baggage are subject to security screening. Please consider leaving any prohibited or oversized items at home, in a vehicle, or at the hotel to speed entry. Guests are prohibited from bringing the following items onto CMNS Property:
CMNS Staff reserves the right to refuse access and/or photo, video, or audio recording rights to any guest or group, at anytime, anywhere on CMNS Property.
Any guests on CMNS Property, including members of the press/news media, must respect all other guests, and must also realize that not all guests wish to be photographed, videotaped, recorded, or bothered in any other manner.
CMNS uses visitor photos in various marketing and promotional materials that include, but are not limited to, print materials, websites, blogs, video-sharing sites, and social media. The CMNS Marketing & Public Relations Department will ask for a verbal consent before taking, using or sharing the photo(s). At that time, visitors will have the opportunity to refuse having their photo(s) used in any promotional materials.
The following are prohibited on CMNS Property, unless otherwise authorized by the CMNS Marketing & Public Relations Department:
Inside CMNS, personal photos, video, and/or audio recordings are permitted for private, noncommercial use only, with one exception noted below, and in all cases so long as the activity does not impede pedestrian traffic. The use of flash is prohibited in all CMNS areas.
Guest’s animals and pets are not allowed on, or inside, CMNS property (except for service animals).
All guests on CMNS property must dispose of personal refuse and items for recycling in designated receptacles only. Removing objects from trash receptacles is prohibited.
Smoking is not allowed on CMNS property at any time. “Smoking” includes the use of any tobacco products, including tobacco chew and vapor devices, electronic smoking devices, and e-cigarettes containing nicotine cartridges. Guests must smoke in designated smoking areas in the parking lot across from museum, at least twenty-five (25) feet from museum entrances.
Touching any artifact or exhibition item inside CMNS is prohibited, unless expressly authorized by CMNS Staff, or as posted. It is illegal to deface, damage, mutilate, or destroy CMNS property, artifacts, exhibits, or equipment including altering or tampering with computers or software. Handling artifacts, exhibits, or equipment without the presence and permission of a CMNS staff member is prohibited.
Any person who violates any provision of the CMNS Guest Policy is subject to dismissal from CMNS Property. In such cases where warranted, local law enforcement will be contacted for assistance and criminal charges may be filed.
CMNS reserves the right to refuse or revoke and/or deny admission without refund for non-compliance with applicable rules and regulations of the museum’s guest policy or for other inappropriate conduct.
To report an emergency or suspicious item or activity (See Something, Say Something), immediately inform the nearest security officer or staff member.
Cook Museum of Natural Science (CMNS) is committed to protecting the privacy and security of all guests and visitors.
CMNS will comply with all data protection laws. Personal information collected and stored about you will be kept secure and only available to CMNS staff who have the need and rights to access it for the fulfilment of their job duties.
CMNS will only use your personal information when the law allows us and as necessary for doing business with you. CMNS will not sell or rent your information to anyone. CMNS will not share your information with any third-party outside of CMNS, other than as necessary to fulfill your request.
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Based on which product you have purchased, you have up to 30 calendar days to return or exchange an item from the date you purchased it.
Museum Store Products
To be eligible for a return or exchange, your item must meet all the following criteria:
Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you return your item by mail, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For additional information, please contact us at email@example.com.
If your shipment is damaged, please contact firstname.lastname@example.org for exchange instructions.